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Service support

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Service support

The customers of “Skladpack” company receive highly qualified support throughout and after the purchase. The service life of our equipment exceeds 15 years. Nevertheless, the customer service works for you every day, around the clock.

Our technical experts are trained at the manufacturing plants, gaining the experience of the European colleagues and are always ready to provide professional support. Customer service of “Skladpack” company ensures the proper installation, training and equipment maintenance during the warranty and the post-warranty period.

Before commissioning, each unit of goods undergoes strict quality control consisting of several levels of checks and various tests. Depending on the configuration, the equipment is subject to a certain maintenance with different frequency and planned regulations for replacing the wearing parts.

Careful maintenance and planned monitoring of the equipment serviceability guarantee each customer of “Skladpack” company working condition of the purchased product for many years of operation.

In the beginning of the operation process we assist in carrying out all the required preparatory works, so the equipment after the purchase is properly set up and operating correctly from the start.

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Service support of our customers is implemented at all stages of cooperation with the contractor and includes:
  • 1) competent assistance in choosing the most suitable equipment for your enterprise;
  • 2) consulting regarding technical features, specifications and equipment configuration;
  • 3) installation and preparatory work for the supplied equipment;
  • 4) training the customer's company employees on the skills of operating the new equipment;
  • 5) warranty and post-warranty service;
  • 6) drawing up the schedule of planned regulations for maintenance of machines depending on performance.

“Skladpack” is an official representative in Ukraine

Each project is being carried out by a group of specialists of “Skladpack” company, who implement the best experience of our European colleagues and use patented innovative technologies.

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Our customers

Our customers trust us to solve their tasks in the field of production automation.

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Skladpak customers receive qualified support during and after the purchase. The service life of our equipment is more than 15 years, and the service department works for you without days off, 24 hours 7 days a week.

We are always ready to provide professional support: from choosing the equipment you need for your production to scheduled maintenance of machines depending on production capacity.

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